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Manulife
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Founded Date January 1, 1900
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Posted Jobs 2
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Viewed 656
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Founded Since 1850
Company Description
Our mission
We are working hard to not only change ourselves, but to reshape our industry.
Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we provide financial advice and insurance, operating as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States. Through Manulife Investment Management, the global brand for our global wealth and asset management segment, we serve individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of September 30, 2021, we had CAD$1.4 trillion (US$1.1 trillion) in assets under management and administration, and in the previous 12 months we made CAD$31.6 billion in payments to our customers.
Our principal operations are in Asia and Canada, and the United States, where we have served customers for more than 155 years. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong. Not all offerings are available in all jurisdictions.
Our mission and strategic priorities
We are working hard to not only change ourselves, but to reshape our industry. Our Mission is to make decisions easier and our customers’ lives better. Our five Strategic Priorities define our focus, and our strong track record as a trusted financial services provider has set us up for a successful future.
To achieve our Mission, we set out our five key areas of focus, narrowing our priorities to those that will strongly position us to transform Manulife into a digital, customer-centric market leader, creating significant value for our customers, employees, and shareholders:
Year in review
$6.5 billion
Core Earnings (C$ billions)
Total company core earnings grew 26% versus 2020.
$7.1 billion
Net Income (C$ billions)
Net income attributed to shareholders increased $1.2 billion from 2020.
$2.2 billion
New Business Value
(C$ billions)
31% increase in new business value from 2020.
A history of firsts
From being the first in North America to insure people living with diabetes to launching AI in underwriting in Canada, our history is one of innovation, leadership and finding new ways to make decisions easier and lives better. See the timeline for a glimpse into some of our firsts.
2021
Net zero emissions
We announce a net zero emissions commitment to support climate goals worldwide.
2020
Remote & fully connected
Faced with the global COVID-19 pandemic, we transitioned 98 percent of our 35,000 strong global workforce to remote work and remained fully connected with our nearly 100,000 agents thanks to our investments in digital initiatives, all while supporting our customers.
$3.5M DE&I investment
Manulife and John Hancock announce the investment of more than $3.5 million over the next two years to promote diversity, equity and inclusion in the workplace and the communities we serve.
BIPOC recruitment efforts
We announce the establishment of leadership and recruitment goals to increase the representation of Black, Indigenous, and People of Colour (BIPOC) across our North American businesses as we advance our Diversity, Equity and Inclusion (DEI) efforts.
2019
Myanmar
Manulife announces that it has been selected as a preferred applicant by Myanmar’s Ministry of Planning and Finance to set up a wholly foreign-owned life insurance operation.
Youngest female chief economist
Frances Donald becomes Manulife’s Chief Economist. She is the youngest woman to become a chief economist in Canada.
John Hancock Aspire
John Hancock, Verily and Onduo launch John Hancock Aspire, the first life insurance solution designed for Americans living with diabetes.
2018
Brand transformation
Manulife and John Hancock launch global rebrand.
AI
Manulife is the first Canadian life insurer to underwrite using artificial intelligence.
Vitality Go
We are the first company to fully embrace behavioural-based life insurance with the launch of John Hancock Vitality Go on all life insurance policies at no additional cost to the customer.
2017
Hitting $1T
Global Assets Under Management and Administration are over $1 trillion for the first time.
Setting a world record
Manulife insurance agent Joe Sun makes the record books for an astounding 63-year career!
Alexa skills
Manulife launches two new skills for Amazon Alexa.
Twine app
John Hancock launches an app that helps couples plan their finances.
Big steps in China
Manulife is the first financial institution to receive an Investment Company Wholly Foreign-Owned Enterprise (WFOE) license in China.
2016
Mobile claims
China accepts claims via WeChat.
Coverage for HIV
We are the first insurer in Canada to offer life insurance to people who are HIV positive.
2015
Biometrics
Manulife is the first company in Canada to introduce voice biometrics and natural language understanding in an interactive voice response (IVR) system.
ManulifeMOVE
Manulife Asia launches an innovative insurance concept that rewards customers for being healthier and more active.
Supporting wellness with Vitality
We start a first-ever life insurance partnership between John Hancock Insurance and Vitality, the global leader in integrating wellness benefits with life insurance products.
2012
Cambodia
Our Cambodian head office opens.
2004
We merge with John Hancock
It makes us the largest life insurer in Canada, second largest in North America and fifth largest in the world.
2000
$1B net income
We’re the first Canadian life insurance company to reach that milestone.
1999
We go public
We start trading on the TSX, NYSE, SEHK and PSE – at $2.5Bm it’s the largest IPO in Canada’s history.
Japan and Vietnam
Manulife is the first Canadian insurer to launch a joint venture in Japan, and the first foreign-owned insurance company to do business in Vietnam.
1996
Joining forces in Shanghai
Manulife-Sinochem is China’s first joint venture life insurance company.
1993
Manulife Bank launches
We’re the first Canadian insurance company to open a bank.
1992
First in China
We are the first Canadian life insurance company to open an office in China (Beijing).
1985
Indonesia
A joint venture with Dharmala Group and the International Finance Corporation forms P.T. Asuransi Jiwi Dharmala Manulife.
1981
Lower premiums for non-smokers
We are one of the first insurers to offer lower rates to non-smokers.
1978
First female Director and Chair
Dr. Gail C. A. Cook-Bennett is our first female Director, and in 2008, our first female Chair of the Board.
1961
$1 billion
Our total assets reach $1 billion.
1956
Early adopters
We’re the first insurance company in Canada to embrace mainframe computer technology with the installation of the IBM 650.
1942
Insurance for people with diabetes
We are the first North American company to offer life insurance to people living with diabetes.
1925
New HQ
Our head office at 200 Bloor Street in Toronto officially opens.
1903
Entry into the US market
A small office in Detroit opens its doors.
1897
We expand into Asia
The first Manulife policy is sold in Shanghai.
1893
International expansion begins
The sale of our first policy outside Canada, in Bermuda, kicks off our international operations.
1887
The Manufacturers Life Insurance Company is founded
Manulife offered two innovative insurance products to Canadians right away and insured 915 lives in 1887.
